Parts and service
Identify your equipment and the part or problem before requesting support.
Request the right replacement
For a brush disc or roller, send the equipment model, a clear connection photo and the required dimensions. For a motor, battery, charger, hose or pump enquiry, also send the part label and the original configuration. Compatibility, availability, price and delivery are confirmed individually; equipment stock does not imply that every spare part is stocked in Riyadh.
Prepare a service request
Send the model, order reference, a description of the issue, label photos and a short video showing the symptom. Contact the team before arranging a return or replacement. The service method and any shipping arrangements are confirmed for your case.
Warranty and normal wear
The existing product warranty is one year. Confirm the start date, coverage and service procedure in your order. Normal brush wear and damage caused by incorrect operation are excluded from the standard quality warranty. Ask for the terms applicable to your equipment.